Refund Policy
Last updated: 19 October 2026
Please check the payment status and cancellation timing below. Company cancellations and failure to provide the booked service have a separate exception.
1. Non-Refundable Booking Token or Advance
For customer cancellations, a booking token, advance or partial payment is non-refundable, regardless of how early the cancellation is requested.
2. Refunds for Fully Paid Bookings
For a customer cancellation, a refund is available only when the full confirmed booking amount was received before the cancellation request, according to this schedule:
| Payment received | Notice before pickup | Refund |
|---|---|---|
| Token, advance or partial payment only | At any time | No refund |
| Full confirmed booking amount paid | 60 or more calendar days before pickup | 50% refund |
| Full confirmed booking amount paid | 30–59 calendar days before pickup | 15% refund |
| Full confirmed booking amount paid | Fewer than 30 days before pickup, same-day cancellation or no-show | No refund |
- A fully paid booking means 100% of the confirmed booking amount has been received before the cancellation request. For a discounted booking, this is the agreed discounted amount. Any token or advance already credited forms part of this total; it is not deducted again when calculating a full-payment refund. Separately payable, unincurred trip expenses do not change this definition.
- Cancellation notice is measured in calendar days between the date the request is received and the scheduled pickup date, using Indian Standard Time (Asia/Kolkata). The receipt date controls eligibility, even if our acknowledgement is later. Exactly 60 days qualifies for a 50% refund; exactly 30 days qualifies for a 15% refund.
3. Refund Calculation Example
If the confirmed booking amount is ₹10,000 and it has been paid in full, the refund is ₹5,000 for notice of 60 or more calendar days, ₹1,500 for 30–59 days, and ₹0 for fewer than 30 days or a no-show. If only a token, advance or partial amount was paid, a customer cancellation receives no refund. Any token already included in the fully paid ₹10,000 is not deducted again.
4. Company Cancellation or Service Not Provided
If VVPSS Pvt. Ltd. Taxi Services cancels your booking or cannot provide the booked service, and you have not accepted a suitable alternative, all payments received for the cancelled or unprovided booking will be refunded in full, including any token, advance or partial payment. The customer-cancellation deadlines and full-payment requirement do not apply to this exception.
- If we cannot provide the booked service and you do not accept the proposed alternative or its additional charge, the company-cancellation exception applies. This will not be treated as a customer cancellation merely because you declined the alternative.
- Nothing in these policies removes any refund, compensation or other remedy available under applicable law for failure to provide the agreed service. Claims about a partially provided or deficient service will be assessed according to the circumstances and applicable law.
5. Requesting & Receiving an Eligible Refund
Email vvpsspvtltdtaxiservices@gmail.com or contact +91 94257 12055 with the booking reference, registered mobile number, payment receipt and cancellation details. Eligible refunds are processed within 5 business days. A bank transfer may take a further 3–5 business days to appear, depending on the bank. These processing periods do not alter the cancellation request receipt date used to determine eligibility.
6. Policy Applicable to Your Booking
These policies apply to new bookings confirmed under this version. An already-confirmed booking remains subject to the terms accepted when it was confirmed, unless a change is expressly agreed.
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